RENTAL AGREEMENT
Rental Policies and Conditions:
- Check-In / Check-Out Times. Check-in begins at 4:00 PM (CST). Check-out time is 10:00 AM (CST). Early check-ins and Late check-outs are not guaranteed. Please reach out to us if you’d like to see if we are able to accommodate. Refunds will not be given for late arrivals or early departures.
- Advance Reservations and Rates. We accept reservations up to one year in advance. We reserve the right to correct or adjust rates to the published rates at the time of the reservation in the event that they have been misquoted due to human and/or computer error.
- Reservation Payment. You can pay online with your credit card. Your credit card charge will show up on your statement as 2STORYADVENTURE-RENTAL Credit cards, however, are only accepted for short-term rentals (stays of less than 30 days).
- Cancellations and Changes. Cancellations made within 24 hours of booking while the reservation is more than 21 days in advance may receive a full refund minus a 5% cancellation fee. Cancellations made more than 21 days in advance of reservation and outside of the 24 hours of initial booking may receive a 50% refund. Cancellations made within 21 days of reservation will receive no refund.
- No Pets. All pets must be approved by the manager and a $30 per pet non-refundable pet fee will be added to the reservation. Guests who violate this policy will be charged an additional $500, plus the expense of any necessary cleaning. Violations may also result in immediate eviction and forfeiture of rent.
- No Smoking. Smoking is not permitted in any of our accommodations. Guests who violate this policy will be charged an additional $500, plus the expense of any necessary cleaning. Violations may also result in immediate eviction and forfeiture of rent. You may smoke outside of our properties, just not inside.
- Maximum Number of Guests. The maximum number of guests per accommodation is 25. If you anticipate having more than that, please contact us to get prior approval. If the maximum occupancy is exceeded at any time, you may be asked to vacate the property and forfeit any rental payments.
- Age Requirements. All of our rentals must be rented by someone over the age of 18.
- Housekeeping. Your vacation accommodations will be cleaned to quality standards prior to your arrival and after your departure. You will be responsible for the cleaning of your unit during your stay and for leaving the unit in good condition at check-out. We respectfully request that you remember that you are staying in someone’s home during your vacation; please treat it with the care you would your own. If units are found abnormally dirty at check-out, additional charges will be charged to your credit card to assist in performing a deep cleaning of the unit. Your unit should have an initial supply of trash liners, toilet paper, bath soap, towels etc. All stays will be subject to a cleaning fee. We would be happy to provide additional cleanings during your stay for an additional fee.
- Maintenance. During your stay, promptly report any maintenance problems to us. No refund or rate adjustment will be made for unforeseen failures such as the supply of electricity, water, pool filtration systems, air conditioning, telephone, television or cable service, appliances, etc.
- Damage Policy. Guests are responsible for the property, its contents, and themselves during occupancy. Guests must lock windows and doors securely when not in the premises. Rearranging the furniture or removing any items from the unit is prohibited. After Check-Out, the Rental Manager will inspect the unit for damage, missing items, and abnormally dirty appearance. If the Rental Manager determines that damage is present, items are missing, or the unit is abnormally dirty, the Rental Manager will repair the damage, replace the missing items, and/or perform a deep clean of the unit at Renter’s expense. Renter authorizes Rental Manager to charge the credit card on file to reimburse the Rental Manager for any such expenses.
- Security of Personal Property. We are not responsible for any acts of theft or vandalism, or other damages to any personal property or for personal items left by guest in the accommodation at departure.
- No Subletting. The rental property may not be sublet. Your reservation is not transferable to any other party.
- Good Neighbor Policy. Please remember you are staying in someone’s home during your vacation. Please treat it with care and leave it in good condition at checkout.
- Property Rules and Regulations. Please observe all rules and regulations governing the use of the property you are occupying. These rules apply to both owners and guests, and failure to comply can result in eviction.
- Risk Disclaimer. You are renting our property at your own risk. We are not liable for any injuries from staying at our property.
